Effective Date: 2025-05-01
We value the protection of your personal data. Frameshift collects information when you use our software or visit our websites. This data is used to support our marketing, sales, and hiring efforts, as well as to deliver our software products and professional services. We are committed to ensuring that your personal data is collected and processed lawfully, fairly, transparently, and responsibly, while maintaining accuracy, confidentiality, and strict limitations on its use.
Collection and Use of Personal Data
The data you provide to us voluntarily
In general, you can visit our Websites without providing any identifying personal data other than the data we collect automatically. There are times, however, when we may need information from you. For example, we may ask for and collect personal data about you, such as your name, address, email address, phone numbers, and credit card information, when you register for an event, email list, certification, training, or sales contact. We use this information to complete your request and contact you with any issues. Please note that if you do not provide us with personal data, we may not be able to provide you with the products or services that you have requested.
We may ask for and collect personal data when you enter a contest or other promotion; when you subscribe to our marketing communications or newsletters; when you complete surveys; when you participate in a user forum or blog; or when you interact with us at an event. We use the information you provide to help us design and improve our website and our products, and for other purposes that are further described within this policy.
Once you have provided us with your personal data through any of our Websites, we may collect data about your use of the site and your interest in our content. We only track this information as personal data after you have voluntarily submitted your personal data. We may use any of this information to offer and improve our products and services, to provide you with requested information or technical support, to facilitate your movement through our Websites, to improve the advertising and marketing of our products and services, to diagnose problems with our products and services in connection with our security and compliance programs, to administer our Websites, to communicate with you, to target prospective customers, to offer you a personalized experience or otherwise tailor our Websites, product and service offerings to you, or as otherwise described in this privacy statement. We may aggregate and anonymize data received to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices, or the number of users that have been exposed to, or clicked on, our sites or evaluated or purchased our products and services.
Finally, we may also ask for your personal data when you express an interest in employment opportunities. The information we collect from you will be made apparent at the time you are submitting your application, and we will use this information only to evaluate your employment candidacy and to comply with our certifications and legal obligations.
Automatically Collected Data and Cookies
When you access our Websites, certain information is collected automatically by our web servers. This may include domain names, IP addresses, device identifiers, browser type, operating system, and other network-related information.
We process this data for the following purposes:
- Measuring and analyzing website traffic, including the number of visits, average time spent on pages, and pages viewed;
- Monitoring and improving Website performance, functionality, and content;
- Providing personalized content and services to our users;
- Complying with legal and regulatory obligations; and
- Supporting our legitimate business interests in understanding user behavior and improving our services.
Cookies and Similar Technologies
We may use cookies or similar technologies to enhance your experience on our Websites. These technologies may allow us to recognize you as a repeat visitor, remember your preferences, and provide tailored content. Some cookies may also be used for analytics or advertising purposes.
Lawful Basis for Processing
The lawful basis for processing your data includes:
- Our legitimate interests in understanding website usage and improving services;
- Compliance with legal obligations; and
- Your consent, where required (e.g., for certain tracking or advertising cookies).
Data Retention
Automatically collected data is retained only for as long as necessary to fulfill the purposes outlined above or as required by law.
Your Rights
Under applicable data protection laws, including the GDPR, you have rights regarding your personal data, including:
- The right to access and obtain a copy of your personal data;
- The right to request rectification of inaccurate or incomplete data;
- The right to request deletion or restriction of processing;
- The right to object to certain processing activities; and
- The right to withdraw consent at any time, where processing is based on consent.
To exercise these rights, or for any questions regarding your personal data, please contact us as specified in our Privacy Policy.
Who can access your personal data?
We are the only owners of the personal data we collect. For personal data collected for marketing and product development purposes, we use sophisticated and well-tested platforms to handle our data processing. We may use the data that you have voluntarily provided us with to keep in touch, track your event attendances, conduct market research, administer and improve our sites, or comply with our applicable legal obligations.
Any consultants that we engage to help analyze personal data are held to the same standards as our employees. At your request, we will let you know if any third-party data processors have used your data as part of an engagement with us.
How do we secure your personal data?
The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage is one hundred percent secure and we cannot guarantee its absolute security. Please contact us, if you have any questions about security on our Websites or in our Software.
What are your rights?
You have the right to send us a request to access, correct, delete, or limit the use and disclosure of your personal data in our possession and we will respond in accordance with the applicable requirements. If we cannot complete your request due to legal restrictions or because we cannot locate your data, we will let you know. These services are provided free of charge.
If after you have contacted us, you still have any unresolved issues and you live in the European Union or Switzerland, then you may contact your local Data Protection Authority for more information. The local Data Protection Authorities are a public service provided at no cost to you. For more information, please visit http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Is your data transferred internationally?
We are headquartered in the United States. Personal data maybe accessed by us or transferred to us in the United States or to our affiliates elsewhere in the world. By providing us with personal data, you consent to this transfer. We will protect the privacy and security of personal data according to this privacy statement, regardless of where it is processed or stored. However, by providing us personal data you acknowledge that personal data stored or processed in the United States will be subject to the laws of the United States, including the ability of governments, courts or law enforcement or regulatory agencies of the United States to obtain disclosure of your personal data, and you consent to such activities.
For the purposes of European Directive 95/46/EC and applicable national implementing laws in your jurisdiction, we are a data controller with respect to your data, and we are a data processor with respect to our customers’ data. Any personal data we collect is transferred in accordance with our agreements based on the Standard Contractual Clauses set out by the European Union.
If you have any questions about how we handle or transfer your personal data, please contact us.
Security
We provide reasonable and appropriate physical, electronic, and procedural safeguards intended to maintain the confidentiality of the personal data we collect. While we endeavor to provide reasonable security for information we process and maintain, but no security system can prevent all potential security breaches.
What happens when I go to another site?
Our Websites provide links to other third-party websites. Even if the third party is affiliated with us, we are not responsible for the privacy policies, practices, or content of such external links. These links are provided to you for convenience purposes only, and you access them at your own risk.
How do you find out about changes to this privacy policy?
We may occasionally update this privacy policy. When we make these updates, we will change the “last updated” date listed below. We encourage you to periodically review this page for the latest information on our privacy practices. Your use of our websites after an updated privacy policy becomes effective will indicate your acceptance of the updated policy.
Do you collect information on children?
We do not knowingly collect personal data from or market to anyone under the age of 16. If you are a parent or guardian and become aware that your child provided us with information without their consent, you should contact us at [email protected].
EU-U.S. / UK Extension/ Swiss-U.S. Data Privacy Framework Principles
FrameShift Consulting Services complies with the EU-U.S.Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S. Department of Commerce.
Frameshift CS is committed to resolve all complaints in timely manner. If you do not receive timely acknowledgment of your complaint from us, or if you are not satisfied with our response, or if contacting us does not resolve your complaint,
Enforcement
Frameshift CS verify compliance with its Privacy Policy not less than once per year and in connection with Frameshift CS annual review and internal compliance measures.
With respect to complaints related to our Privacy Policy that cannot be resolved through our internal process, we agree to abide by the dispute resolution procedures established by the Data Privacy Framework Principles.
If you have any questions regarding our privacy policy or our use of personal data, please contact us at [email protected].
Name and Contact Details of the Controller
Frameshift Consulting Services
Attn: Data Protection Officer
210 Route 209
Port Jervis, NY 12771
E-Mail: privacy@frameshiftcs.com
Updates to This Policy
This Privacy Policy is valid as of 2025-05-01.
We may update it to reflect changes in legal, technical, or business requirements. The current version will always be available at https://frameshiftcs.com/privacy-policy.